General information

These terms and conditions are a binding contract between BSO Real Estate Management, the legal entity that provides services displayed on this web site (the "BSO", "we", "our" or "us") and you ("you" or "your"). These terms and conditions, together with the end user license agreement, if any, on BSO web site and any other documents they expressly incorporate by reference (collectively, the "Terms"), govern your access to and use of this web site, including any content, functionality and services offered on or through the web site (the "Site"), whether as a guest or a registered user.

We reserve the right to modify these Terms from time to time, and we will make you aware of material changes to these Terms by visibly posting them on the Site. All changes are effective immediately when we post them and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. Therefore, it is your responsibility to review them when conducting business herein. Your continued use of any part of the Site after such modification shall be deemed your consent to such modifications.

Use of website

Your use of the Site is entirely at your own risk. This Site (including all content and functions made available on or accessed through it) is provided "as is". As to the extent permitted by law, with regard to the content on this Site, the BSO makes no representations or warranties of any kind whatsoever:

• For the accuracy, merchantability, fitness for a particular purpose, or non-infringement of any content published or made available through the Site;
• That the server that makes the Site available is free of viruses or other components that may infect harm, or cause damage to your computer equipment or any other property when you access, browse, process a payment, download from other otherwise use the Site;
• Regarding the link to the Site hosted by the payment gateway service provider for the processing of credit card payments, and the BSO is not responsible for the accuracy of the content of the Site and their mechanisms for information collection and usage.

The customer using the Site who are minor or under the age of 18 shall not register as a user of the Site and shall not transact on or use the Site (age of consent is mentioned as per the applicable law).

Acceptance

If you complete a transaction using our payment gateway service, you will be deemed to have agreed to these terms and conditions. These terms and conditions may be changed without notice, so you should re-read them each time prior to completing your proposed transaction.

The service available through the Site is provided by the payment gateway service provider in agreement with BSO. You do not have to be a payment gateway service provider customer to use this service.

Privacy

The BSO is committed to protecting any personal information you provide directly to us, most especially on the Site. However, the personal information you enter on this payment gateway service (such as names, email address and credit card details) is held by the payment gateway service provider to enable your payment transaction be completed. As the BSO does not hold this personal information, the BSO is not liable in relation to the collection and usage of it, and is not liable for any damage or loss arising in connection with the collection and usage of your personal information.

All credit/debit cards details and identifiable information will not be stored, sold, shared, rented or leased to any third parties.

Password security

All instructions transmitted by or received from anyone presenting your password or other credentials on the Site are binding to you. You agree that you are solely responsible for all transactions or acts that are validated through use of your password or other credentials, whether or not made with your knowledge or authority. You agree to guard your password or other credentials carefully, with the full awareness that a failure to keep it secure will enable others to engage in transactions through the Site for which you will be legally responsible. The BSO has no liability for transactions initiated under your password without your authorization.

Payment

The BSO will only receive the information which enables payment to be made to your service charge account and will not receive any of your credit card information. If your payment is not successfully processed through this payment gateway service due to credit card or any other issues you will remain fully liable to pay any outstanding service charges.

Fees

Fees and charges may apply and will be addressed and determined by your card issuer as any credit card transaction carried out on the Site is subject to the arrangement between you and your card issuer. If payment is made using a credit card issued outside of the United Arab Emirates, any currency conversion will be done according to the terms and conditions of your card issuer.

The pricing may vary for each services provided.

Refund / cancellation policy

Fees once paid will not be refunded under any circumstances.

Indemnification

You understand and agree that you are personally responsible for your behavior on the Site. You agree to indemnify, defend and hold harmless the BSO, its’ subsidiaries, affiliated companies, business partners, licensors, employees, agents, and any third-party information providers to the service from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys' fees, resulting from or arising out of your use, misuse, or inability to use the Site, or any violation by you of these Terms.

Applicable laws

In order to ensure receiving payment gateway service in a legal and secure way, avoid paying through an intermediary person or by using a credit card, a debit card, and/or any electronic payment means belonging to others and/or without permission and/or unlawfully.

In case of infringement of the above-mentioned and/or complaint by the original owner of the card or electronic payment mean used, the customer (whether a person or an entity) benefiting from the service will be legally liable and punished by imprisonment and fine, or any of the punishments in accordance with the laws of the Dubai International Financial Centre (“DIFC”) concerning combating information technology crimes, without prejudice to the BSO and to the payment gateway service provider right to exercise all the legal remedies and rights available.

These Terms and any dispute or claims arising out of, or in connection with it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with the laws of the DIFC, specifically the Small Claims Tribunal, and the DIFC Courts shall have exclusive jurisdiction in relation to it.

INTRODUCTION

BSO Real Estate Management (“BSO”, or “we”, or “us”, or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (“BSO Mobile App”), including any other media form, media channel, website, or BSO Mobile App related or connected thereto. Please read this Privacy Policy carefully. If you do not agree with the Terms of this Privacy Policy, please do not access BSO Mobile App.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on BSO Mobile App, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of BSO Mobile App after the date such revised Privacy Policy is posted.

COLLECTION OF INFORMATION

We may, at any time, collect different information about you in a variety of ways. The information we may collect on BSO Mobile App includes:

• Personal Data: personally identifiable information, such as your name, address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you may be required to give to us when you register on BSO Mobile App, or when you choose to participate in various services and/or activities related BSO Mobile App;
• Derivative Data: information our servers automatically collect when you access BSO Mobile App such as your IP address, your browser type, your operating system, your access times. This information may also include your device name and type, your operating system, your phone number, your country and other interactions with the application and other users via server log files, as well as any other information you choose to provide;
• Financial Data: financial information, such as data related to your payment method (e.g. valid credit and/or debit card number, card brand, expiration date) that we may collect when you purchase any subscription from our list of services from BSO Mobile App. All financial information is stored by our payment gateway service providers (“Payment Provider”): Emirates Telecommunication Group Company P. J. S. C. (the “Etisalat Group”) and/or Network International Payment Solutions (the “Network International”);
• BSO Mobile App Information:
• Geo-Location Information: we may request access or permission to and track location-based information from your mobile device, either continuously or while you are using BSO Mobile App, to provide location-based services. Any change to our access or permissions may be done through a device’s settings;
• Mobile Device Access: we may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage and other features. Any change our access or permissions may be done through a device’s settings;
• Mobile Device Data: mobile device information such as your mobile device ID, model and manufacturer, operating system, version information and IP address.
• Third Party Data: information from third parties, such as personal information or network friends, if you connect your account to the third party and grant BSO Mobile App permission to access this information.

WHY WE PROCESS YOUR INFORMATION

We generally process your information when we need to do so to fulfill a contractual obligation, for example, to process your subscription payments to use the platform, or where we or someone we work with needs to use your personal information for a reason related to their business. Other reasons include and are not limited to:

• Preventing risk and fraud;
• Answering questions or providing other types of support;
• Providing and improving our products and services;
• Providing reporting and analytics;
• Testing out features or additional services;
• Assisting with marketing, advertising, or other communications.

DISCLOSURE OF INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law Or To Protect Rights: if we believe the release of information about you is necessary to respond to legal matters, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction;
• Third-Party Service Providers: we may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance;
• Marketing Communications: with your consent, and/or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law;
• Interactions With Other Users: other users on BSO Mobile App can see your name, profile photo, rating and descriptions of your activity, including sending invitations to other users, chatting with other users, and other services or activities;
• Third-Party: We may use third-party advertising companies to serve ads when you visit BSO Mobile App. These companies may use information about your visits to BSO Mobile App and other websites that are contained in web cookies and/or other similar technologies in order to provide advertisements about goods and services of interest to you; We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
• Affiliates: we may share your information with our affiliates, in which case we will require those affiliates to honor the Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us;
• Business Partners: we may share your information with our business partners to offer you certain products, services or promotions.

TRACKING TECHNOLOGIES

• Cookies: we may use cookies and/or other similar tracking technologies (i.e. web beacons, browser analysis tools, pixels, server logs, and mobile identifiers) to help customize BSO Mobile App and improve your experience. When you access BSO Mobile App, tracking technology does not collect your personal information. Most browsers are set to accept cookies and/or other similar technologies by default. You can remove or reject cookies and/or other similar technologies but be aware that such action could affect the availability and functionality of BSO Mobile App;
• Internet-Based Advertising: additionally, we may use third-party software to serve ads on BSO Mobile App, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies and/or other similar technologies to help manage and optimize your online experience with us;
• Third Party: We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on to BSO Mobile App through the use of first party cookies and/or other similar technologies and third-party cookies and/or other similar technologies, to, among other things, analyze and track users’ use of BSO Mobile App, determine the popularity of certain content and better understand online activity. By accessing BSO Mobile App, you consent to the collection and use of your information by these third-party vendors; BSO Mobile App may contain links to third-party websites and applications of interest, including advertisements and external services, which are not affiliated with us. Once you have used these links to leave BSO Mobile App, the Privacy Policy does not cover any information you provide to these third parties, and we cannot guarantee the safety and privacy of your information.

DATA RETENTION

When you place an order through BSO Mobile App, we will maintain your order information for our records unless and until you ask us to delete this information.

MINORS

BSO Mobile App is not intended for individuals under the age of eighteen (18) years. If you become aware of any data we have collected from children under age of eighteen (18), please contact us using the contact information provided below.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

EMAILS AND COMMUNICATIONS

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with BSO Mobile App;
• Logging into your account settings and updating your preferences;
• Contacting us using the contact information provided below.

CONTACT US

If you have questions or comments about the Privacy Policy, please contact us at email helpcenter@bso-club.com and/or phone +971 4 454 7337.