Latest updates published on 28.10.2026
BSO Real Estate Management L.L.C S.O.C, acting for itself and, where applicable, on behalf of its group entities, including BSO Club Portal L.L.C and BSO Real Estate Management L.L.C S.P.C, (collectively, the “BSO Group Entities”, or “BSO”, or “we”, or “us”, or “our”) respects the privacy of its users, visitors to our web site, Applicants, customers, clients, BSO Clients, BSO Brokers, BSO Vendors, Client’s Representative(s), and other registered users of BSO Club App and/or BSO Club Portal (collectively, “user”, “you”, or “your”). This Privacy Policy explains how we collect, use, disclose, process, store and safeguard your information when you access or use our web site (including the Careers Pages and any contact, enquiry, newsletter, referral, review, or other online forms available on it), mobile application (“BSO Club App”), and/or the BSO Club web-based portal (“BSO Club Portal”), including any other media form, media channel, website, or BSO Club App and/or BSO Club Portal related or connected thereto;
In this Privacy Policy: (i) “Personal Information” means any information relating to an identified or identifiable individual and includes “personal data” as defined under applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and its implementing regulations, as amended from time to time; (ii) “Applicant(s)” means any individual who applies for, or expresses interest in, employment, an internship, or any other work opportunity with BSO, including through the Careers Pages; (iii) “Careers Pages” means the careers section of our web site (including www.bso.ae/careers and any job listing, application, sign-in, or exercise page accessible from it); and (iv) “Recruitment Data” has the meaning given in Clause 12.2;
We process Personal Information in accordance with the applicable laws of the United Arab Emirates (“UAE”), including the PDPL. BSO is responsible for the processing of Personal Information described in this Privacy Policy as the controller (or equivalent under applicable law);
BSO operates as a facilitator, coordinator, aggregator, and supervisor of real estate-related services and may utilize its Network Facility, including BSO Brokers, BSO Vendors, and other third-party service providers, in the performance of the Services;
Please read this Privacy Policy carefully. If you do not agree with the Terms of this Privacy Policy, please do not access or use our web site, BSO Club App and/or BSO Club Portal;
If you are an Applicant, Clause 12 (Recruitment and Job Applicants) sets out additional information about how we handle your Personal Information. The Cookie Policy available on our web site forms part of this Privacy Policy in relation to cookies and similar technologies;
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our web site, BSO Club App, and/or BSO Club Portal. Where a change materially affects the purposes or manner of processing your Personal Information, we will provide appropriate notice of such change and, where required by applicable law, obtain your consent before implementing the change. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our web site, BSO Club App and/or BSO Club Portal after the date such revised Privacy Policy is posted, subject to any notice or consent requirements under applicable law.
We may, at any time, collect different information about you in a variety of ways. The information we may collect on our web site, BSO Club App and/or BSO Club Portal includes:
2.1 Personal Data: Personally identifiable information, such as your name, address, email address, telephone number, identification details and demographic information, such as your age, gender, hometown, and interests, that you may be required to give to us when you visit and/or register on our web site, BSO Club App and/or BSO Club Portal, submit any contact, enquiry, or other online form, apply for a role through the Careers Pages, act as a BSO Client, BSO Broker, BSO Vendor, or Client’s Representative(s) or when you choose to participate in various services and/or activities related to the Services and on our web site, BSO Club App and/or BSO Club Portal;
2.2 Derivative Data: Information our servers automatically collect when you access our web site, BSO Club App and/or BSO Club Portal such as your IP address, browser type, operating system, access times. This information may also include your device name and type, your operating system, phone number, country and other interactions with the application and other users via server log files, as well as any other information you choose to provide;
2.3 Financial Data: Financial information, such as data related to your payment method (e.g. valid credit and/or debit card number, card brand, expiration date) that we may collect when you purchase any subscription services and/or any one-time services under any Subscription Services Agreement (“SSA”), On-Demand Service Agreement (“OSA”), and/or Orders for the Services through our web site, BSO Club App and/or BSO Club Portal. All financial information is stored by our payment gateway service providers (“Payment Provider(s)”) including but not limited to: Emirates Telecommunication Group Company PJSC (“E&”), and/or Network International Payment Solutions (“NI”), and/or Stripe Inc (“Stripe”), and/or Direct Debit System FZ LLC (“DDS”), and/or PayBy Technology Projects LLC (“PayBy”);
2.4.1 Geo-Location Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are visiting or using our web site, BSO Club App and/or BSO Club Portal, to provide location-based services. Any change to our access or permissions may be done through your device settings;
2.4.2 Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage, and other features. You may change or withdraw these permissions through your device settings;
2.4.3 Mobile Device Data: Mobile device information such as your mobile device ID, model and manufacturer, operating system, version information and IP address.
2.5 Third Party Data: Information from third parties, including government authorities, counterparties, BSO Clients, BSO Brokers, BSO Vendors, service providers, or other participants of the Network Facility, such as Personal Information or other relevant data, if you connect your account to a third party and grant our web site, BSO Club App and/or BSO Club Portal permission to access this information, or where such information is required for the performance of the Services, compliance with legal or regulatory obligations, or verification purposes;
2.6 Enquiry, Contact and Form Data: Information you submit when you use any contact, enquiry, call-back, newsletter sign-up, referral (including “Refer a Client”), review, payment, or similar form or feature on our web site, such as your name, email address, telephone number, company or organization name, your role or capacity (for example, buyer, seller, landlord, tenant, sub-tenant, grantor, grantee, doner, donee, BSO Client, BSO Broker, or BSO Vendor), details of the Property Unit(s) and/or Building(s) or the Services you are enquiring about (each as defined in the Master Services Agreement (“MSA”)), the contents of your message, your communication preferences, and any other information you choose to provide. Where you provide Personal Information relating to another person, including when referring a client or identifying a contact person, you represent that you are authorized to disclose such information to us and have taken the steps required under applicable law to inform that person of the disclosure and, where required, obtain any necessary consent;
2.7 Recruitment Data: If you are an Applicant, the information described in Clause 12.2, which you provide to us or which we generate in the course of assessing your application.
3.1 We generally process your information when we need to do so to fulfill a contractual obligation under the MSA and/or any Service Agreements, for example, to process your payments for the Services provided through our web site, BSO Club App and/or BSO Club Portal, or where we or someone we work with needs to use your Personal Information for a reason related to the performance of the Services. Other reasons include and are not limited to:
3.1.1 Preventing risk and fraud;
3.1.2 Answering questions or providing other types of support;
3.1.3 Providing and improving our products and Services;
3.1.4 Providing reporting and analytics;
3.1.5 Testing out features or additional services;
3.1.6 Assisting with marketing, advertising, or other communications;
3.1.7 Responding to and following up on enquiries and other forms submitted through our web site;
3.1.8 Receiving, assessing, and managing job applications and communicating with Applicants, as further described in Clause 12;
3.1.9 Complying with legal and regulatory obligations, and establishing, exercising, or defending legal claims.
3.2 Where applicable law requires a lawful basis for the processing of Personal Information, we shall process such information only where a lawful basis applies. Depending on the nature and purpose of the processing, such basis may include:
3.2.1 Your consent;
3.2.2 The necessity of processing for the performance of a contract to which you are a party, or for taking steps at your request prior to entering into a contract;
3.2.3 The necessity of processing to comply with a legal obligation to which we are subject, or, where permitted by applicable law, to exercise rights or perform obligations in the field of employment;
3.2.4 The necessity of processing for the establishment, exercise or defense of legal claims;
3.2.5 Any other lawful basis available under applicable law.
3.3 Where we rely on your consent as the lawful basis for processing your Personal Information, you may withdraw such consent at any time by contacting us using the contact details set out in this Privacy Policy. Such withdrawal shall not affect the lawfulness of any processing carried out on the basis of your consent before its withdrawal. Following withdrawal, we shall cease the relevant processing where consent is the applicable lawful basis, unless another lawful basis permits us to continue processing the information. Withdrawal of consent may also affect our ability to provide certain Services or, where applicable, to continue processing your application for a position with us, to the extent that the relevant processing is necessary for those purposes and no other lawful basis is available;
3.4 We may use your contact details, communication preferences, account information, device information, and/or other information associated with your account to communicate with you through email, SMS, WhatsApp, phone calls, push notifications, in-app notifications, automated notifications, newsletters, advertisements, promotional campaigns, operational updates, service-related communications, partnership-related communications, workflow notifications, reminders, and/or other communications relating to the Services, our website, BSO Club App, and/or BSO Club Portal. Such communications may be initiated in connection with your registration, account activity, platform participation, service requests, interactions with our web site, BSO Club App and/or BSO Club Portal, and/or your relationship with BSO. We may also maintain communication records, delivery confirmations, audit trails, interaction logs, consent records, and related electronic records for operational, administrative, compliance, security, analytics, evidentiary, dispute resolution, marketing, and service coordination purposes in accordance with applicable law. Any marketing or promotional communications shall be sent in accordance with applicable law and, where applicable, your communication preferences and consent. You may withdraw your consent to, or opt out of, such communications at any time in accordance with Clause 10 of this Privacy Policy. Communications relating to recruitment and applications submitted by Applicants shall be governed by the provisions of Clause 12 of this Privacy Policy.
We may share information we have collected about you in certain situations in connection with the Services and operation of our web site, BSO Club App and/or BSO Club Portal. Your information may be disclosed as follows:
4.1 By Law Or To Protect Rights: If we believe the release of information about you is necessary to respond to legal matters, to investigate or remedy potential violations of our policies, the MSA, or any Service Agreements, or to protect the rights, property, and safety of BSO, its users, customers clients, BSO Clients, BSO Brokers, BSO Vendors, other users, or third parties, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction;
4.2 Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf or assist in the provision of the Services, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance, professional advisers, contractors, BSO Brokers, BSO Vendors, and other service providers;
4.3 Marketing Communications: We may share your Personal Information with third parties for marketing purposes only where permitted by applicable law and subject to any consent or opt-out requirements applicable to such processing;
4.4 Interactions with Other Users: Other registered users on BSO Club App, including BSO Clients, BSO Brokers, BSO Vendors or Client’s Representative(s), may see your name, profile photo, property catalogs, rating and descriptions of your activity, including, but not limited to, sending invitations to other users, chatting with other users, and participating in services or activities available through our web site, BSO Club App and/or BSO Club Portal;
4.5.1 Advertising Providers: We may use third-party advertising companies to serve advertisements (“ads”) when you visit our web site, BSO Club App and/or BSO Club Portal. These companies may use information about your visits to our web site, BSO Club App and/or BSO Club Portal and other websites that are contained in web cookies and/or other similar technologies in order to provide advertisements about goods and services of interest to you;
4.5.2 Business Analysis: We may share your information with advertisers, investors, or other third parties for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
4.6 Affiliates: You agree that we may share your information with our affiliates, including BSO Group Entities, in which case we will require those affiliates to honor the Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us;
4.7 Business Partners: You agree that we may share your information with our business partners, counterparties, BSO Brokers, BSO Vendors, and other service providers in connection with the Services to offer you certain products, services or promotions;
4.8 Cross-Border Processing: Our service providers, hosting and analytics providers, and other third parties referred to in this Privacy Policy may be located outside the UAE, and your information may be transferred to, stored in, or accessed from countries outside the UAE. Where we transfer Personal Information outside the UAE, we will do so in accordance with applicable UAE law and, where required, on the basis of an adequacy determination, appropriate contractual or other safeguards, your consent, or another lawful basis permitted by applicable law;
4.9 Recruitment Data: Disclosure of Recruitment Data is governed by Clause 12.6. Clauses 4.3, 4.4, 4.5, and 4.7 (marketing, interactions with other users, advertising, business analysis, and business partner promotions) do not apply to Recruitment Data.
5.1 Cookies: We may use cookies and/or other similar tracking technologies (i.e. web beacons, browser analysis tools, pixels, server logs, and mobile identifiers) to help customize our web site, BSO Club App and/or BSO Club Portal and improve your experience in connection with the Services. Some of these technologies may collect, or may be linked to, Personal Information such as your IP address, device and browser identifiers, and information about your use of our web site, BSO Club App and/or BSO Club Portal. The categories of cookies and similar technologies we use, and the providers that set them, are described in our Cookie Policy (available at www.bso.ae/legal/cookie-policy). Where required by applicable law, we will ask for your consent before placing cookies or similar technologies that are not strictly necessary, and you may withdraw your consent at any time through the cookie preferences made available on our web site (where available) or through your browser settings. Most browsers are set to accept cookies and/or other similar technologies by default. You can remove or reject cookies and/or other similar technologies but be aware that such action could affect the availability and functionality of our web site, BSO Club App and/or BSO Club Portal;
5.2 Internet-Based Advertising: Additionally, we may use third-party software to serve ads on our web site, BSO Club App and/or BSO Club Portal, implement email marketing campaigns, and manage other interactive marketing initiatives related to the Services. This third-party software may use cookies and/or other similar technologies to help manage and optimize your online experience with us;
5.3.1 We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on to our web site, BSO Club App and/or BSO Club Portal through the use of first party cookies and/or other similar technologies and third-party cookies and/or other similar technologies to, among other things, analyze and track users’ use of our web site, BSO Club App and/or BSO Club Portal, determine the popularity of certain content, and better understand online activity. Where required by applicable law, these third-party vendors will collect and use your information through such technologies only with your consent;
5.3.2 Our web site, BSO Club App and/or BSO Club Portal may contain links to third-party websites and applications of interest, including advertisements and external services, which are not affiliated with us. Once you have used these links to leave our web site, BSO Club App and/or BSO Club Portal, the Privacy Policy does not cover any information you provide to these third parties, and we cannot guarantee the safety and privacy of your information;
5.4 Careers Pages: When you sign in to or use the Careers Pages, we use cookies, browser storage, and similar technologies that are strictly necessary to keep you signed in, protect your session, and save your progress so that you can return to your application. These technologies are used only for those purposes and may remain on your device until your session expires or you sign out.
When you place an Order for the Services through our web site, BSO Club App and/or BSO Club Portal, we will maintain your Order information for our records for as long as necessary for the provision of the Services, compliance with applicable laws, regulatory requirements, and our internal record-keeping obligations, unless and until you ask us to delete this information where legally permissible. We retain other Personal Information only for as long as necessary to fulfil the purposes for which it was collected (including to satisfy legal, accounting, or reporting requirements) and thereafter we delete or anonymize it, unless a longer retention period is required or permitted by applicable law:
6.1 Enquiries and Forms: Information you submit through contact, enquiry, call-back, referral, review, and similar forms is retained for as long as necessary to respond to and follow up on your submission and, unless you subsequently register with BSO or otherwise establish a business or contractual relationship with BSO in the capacity of a BSO Client, BSO Broker, BSO Vendor, or any other applicable user category, for up to 36 (thirty-six) months after our last communication with you, after which it is deleted or anonymized, subject to any longer retention period required or permitted by applicable law;
6.2 Newsletter Subscriptions: Your email address is retained until you unsubscribe or withdraw your consent;
6.3 Recruitment Data: Retention of Recruitment Data is described in Clause 12.7.
Our web site, BSO Club App and/or BSO Club Portal are not intended for individuals under the age of 18 (eighteen) years. If you become aware of any data or Personal Information we have collected from children under the age of 18 (eighteen) years, please contact us using the contact information provided below. We do not knowingly accept job applications through the Careers Pages from individuals under the age of 18 (eighteen) years.
We use administrative, technical, and physical security measures to help protect your Personal Information, including access controls that limit access to Personal Information (including Recruitment Data) to authorized personnel with a business need and encrypted connections for data transmitted through our web site. While we have taken reasonable steps to secure the Personal Information you provide to us in connection with our web site, BSO Club App and/or BSO Club Portal and the Services, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide Personal Information. If a breach of Personal Information occurs that is required to be notified under applicable law, we will notify the competent authority and, where required, the affected individuals.
9.1 Subject to the conditions and exceptions under applicable law (including the PDPL), you have the following rights in relation to the Personal Information we hold about you:
9.1.1 Information and Access: to obtain information about the Personal Information we process about you, including the types of Personal Information, the purposes of processing, the recipients to whom it is disclosed inside and outside the UAE, the criteria for retention, and the safeguards for cross-border processing;
9.1.2 Correction: to request correction or completion of inaccurate or incomplete Personal Information;
9.1.3 Erasure: to request erasure of your Personal Information where it is no longer required for the purposes for which it was collected, where you withdraw the consent on which the processing is based, where you object to the processing and there are no legitimate grounds for us to continue it, or where the processing is unlawful;
9.1.4 Restriction: to request that we restrict processing where, for example, you contest the accuracy of your Personal Information or the processing is unlawful or outside the purposes for which it was collected;
9.1.5 Objection: to object to and stop the processing of your Personal Information, including for direct marketing purposes and statistical purposes, as permitted by applicable law;
9.1.6 Portability: to receive your Personal Information that you provided to us in a structured, machine-readable format, and to request its transfer to another controller where technically feasible, where the processing is based on consent or on a contract and is carried out by automated means;
9.1.7 Automated Processing: to object to decisions based solely on automated processing, including profiling, that have legal consequences for you or seriously affect you, and to request human review, as further described in Clause 12.5;
9.1.8 Withdrawal of Consent: to withdraw any consent you have given at any time;
9.1.9 Complaints: to lodge a complaint with the UAE Data Office or any other competent authority.
9.2 To exercise your rights, please contact us using the contact information provided below. We may need to verify your identity before responding, and we will respond within the period required by applicable law. Certain rights are subject to exceptions under applicable law, for example where we must retain information to comply with a legal obligation or to establish, exercise, or defend legal claims. If other data protection laws apply to you (for example, if you are a resident of the European Economic Area), you may have additional rights under those laws, which we will respect to the extent they apply to our processing.
10.1 If you no longer wish to receive correspondence, emails, or other communications from us, in connection with our web site, BSO Club App and/or BSO Club Portal or the Services, you may opt-out by:
10.1.1 Noting your preferences at the time you register your account with our web site, BSO Club App and/or BSO Club Portal;
10.1.2 Logging into your account settings and updating your preferences;
10.1.3 Contacting us using the contact information provided below.
10.2 Operational and service-related communications, including communications required by law, account and security notifications and, in relation to Applicants, sign-in codes, application acknowledgements, interview arrangements and application outcome notifications, shall not constitute marketing communications and shall not be affected by any opt-out from marketing communications, to the extent that such communications are necessary for the operation or security of the relevant account, the provision of the Services, compliance with applicable law or the administration of the relevant application. Where you have opted to join our Talent Pool, you may withdraw your participation in accordance with Clause 12.7 of this Privacy Policy.
If you have questions or comments about the Privacy Policy or our handling of your information in connection with the Services or our web site, BSO Club App and/or BSO Club Portal, please contact us at email helpcenter@bso.ae and/or phone +971 4 279 9100. You may also use these contact details to exercise your rights described in Clause 9 or to make any request relating to the Careers Pages or Recruitment Data.
12.1 This Clause applies to Applicants and shall be read together with the other provisions of this Privacy Policy. In the event of any inconsistency between this Clause and any other provision of this Privacy Policy concerning the processing of Recruitment Data, the provisions of this Clause shall prevail to the extent of such inconsistency. Submission of an application through the Careers Pages shall not, in itself, establish an employment relationship between the Applicant and BSO. Nothing contained on the Careers Pages or in this Privacy Policy shall constitute an offer of employment. Any offer of employment by BSO shall be made separately and exclusively in writing;
12.2 Recruitment Data We Collect: “Recruitment Data” means the Personal Information we collect about you as an Applicant, which may include:
12.2.1 Account and Sign-In Data: your email address, one-time sign-in codes, session information, and the status and saved content of your application;
12.2.2 Profile and Contact Data: your name, telephone number, city and country of residence, education, work history, skills, languages, professional links (such as your LinkedIn profile), and details of referees where you choose to provide them;
12.2.3 Application Materials: your CV or resume, cover letter, portfolio, work samples, written notes, prototypes, videos, images, and any other materials you submit as part of your application or any practical exercise;
12.2.4 Compensation and Availability Data: your salary expectations or salary confirmation, notice period, and availability to start;
12.2.5 Assessment and Communication Data: records of our communications with you, interview notes, evaluations, scores, ratings, and comments of reviewers, outputs generated by AI-assisted tools (see Clause 12.5), and the questions you ask and the responses you receive when you use the BSO hiring assistant on the Careers Pages;
12.2.6 Technical Data: the information described in Clause 2.2, together with the technologies described in Clause 5.4;
12.2.7 Pre-Employment Data: if you progress to an offer, the additional information we need to make and administer the offer and to complete onboarding, such as copies of identification and qualification documents, work permit or visa information, bank details, emergency contact details, and, where permitted by applicable law and after notice to you, reference and background verification results. This information is requested at that stage and not through the initial application.
Information we do not ask for: We do not ask Applicants to provide, and do not use when assessing applications, information revealing religion, race or ethnic origin, political or philosophical opinions, family details, sexual orientation, genetic or biometric data, or your photograph (except where required by law at the offer stage). Please do not include such information in your application materials. If you do, we will not use it to assess your application and may delete or redact it. Please also do not include confidential information belonging to a current or former employer, or Personal Information about other people (other than referees you have informed), in your application materials;
12.3 How We Use Recruitment Data: We use Recruitment Data only for the following purposes (the “Recruitment Purposes”):
12.3.1 Receiving, saving, and managing your application and enabling you to sign in and return to it;
12.3.2 Assessing your skills, experience, and suitability for the role you applied for, including by reviewing application materials, conducting interviews, and applying the review criteria shown to you before you start any exercise;
12.3.3 Communicating with you about your application, including scheduling interviews and notifying you of outcomes;
12.3.4 Verifying the information you provide and, if you are offered a role, conducting reference, right-to-work, and (where permitted by applicable law) background checks;
12.3.5 Preparing, making, and administering offers and, if you accept, onboarding you;
12.3.6 If you opt in, keeping your details in our talent pool (the “Talent Pool”) and contacting you about future opportunities that may suit you (see Clause 12.7);
12.3.7 Ensuring the security and integrity of the Careers Pages and the application process, including preventing fraud, impersonation, and misuse;
12.3.8 Complying with legal and regulatory obligations, and establishing, exercising, or defending legal claims;
12.3.9 Improving our recruitment process using aggregated or anonymized information.
We do not use Recruitment Data for marketing or advertising, we do not sell it, and we do not use it for the purposes of the Services. We will not record any interview or call without informing you in advance and, where required by applicable law, obtaining your consent;
12.4 Legal Basis and Consent: We process Recruitment Data where necessary to consider your application and take steps towards entering into an employment contract with you, to comply with our legal obligations, to meet employment-related legal requirements, or to establish, exercise or defend legal claims. Where required by applicable law, or where we rely on your consent, we will obtain your consent separately, such as through an unticked checkbox on the Careers Pages. Providing consent is voluntary, and you may withdraw it at any time. If you choose not to consent to your data being included in the Talent Pool, this will not affect the consideration of your application for the position you have applied for;
12.5.1 Use of AI-assisted tools: We may use AI-assisted tools to help us summarize, organize, and compare application materials against the role requirements and review criteria, to generate preliminary scores, ratings, or text-based suggestions for our reviewers, to help draft or schedule communications, and to operate the BSO hiring assistant on the Careers Pages that answers questions about the role and the application process;
12.5.2 Human review: Outputs of AI-assisted tools are preliminary and advisory only. Shortlisting, rejection, and hiring decisions are made by BSO’s human resources personnel or other authorized BSO personnel who review the evidence you submit. We do not make decisions that have legal consequences for, or seriously affect, an Applicant based solely on automated processing. A score or rating generated by an AI-assisted tool is not a job offer or a rejection;
12.5.3 Limits on use: We use AI-assisted tools only to assess work-related skills and evidence in your application materials. We do not use them to infer your emotions, personality, health, or other sensitive characteristics, and we do not use facial recognition, voice analysis, or other biometric techniques on any Applicant, including when we review videos or images submitted as part of an exercise;
12.5.4 Service providers: AI-assisted tools may be provided by third-party service providers acting on our behalf, which may process Recruitment Data outside the UAE (see Clause 4.8). We require such providers to process Recruitment Data only on our instructions for the Recruitment Purposes and not to use it to train their general-purpose models or for their own purposes;
12.5.5 Your choices: You may (i) ask us for information about how AI-assisted tools were used in relation to your application; (ii) ask for human review of any outcome; (iii) express your point of view and contest an outcome; (iv) object to the use of AI-assisted tools on your application materials, in which case your application will be reviewed by our personnel without such tools; and (v) exercise your other rights under Clause 9, in each case by contacting us using the contact information provided in Clause 11.
12.6 Who We Share Recruitment Data With: We share Recruitment Data only as needed for the Recruitment Purposes, with:
12.6.1 BSO personnel: our human resources team, hiring managers, and other authorized personnel involved in assessing your application (including our Managing Director), on a need-to-know basis;
12.6.2 BSO Group Entities: where the role is with or for another BSO Group Entity;
12.6.3 Service providers: providers of website hosting, application and sign-in systems, email and messaging, interview scheduling and video conferencing, AI-assisted tools, and background and reference verification, and professional advisers (including legal, immigration, and PRO service providers), who act on our behalf under written terms;
12.6.4 Referees and verification sources: persons you name as referees, and educational institutions or former employers, only where you have provided their details or authorized us to contact them and, in the case of background checks, only after notice to you and where permitted by applicable law;
12.6.5 Authorities: government, immigration, labor, and other authorities, courts, and regulators where required by applicable law or to establish, exercise, or defend legal claims.
We do not share Recruitment Data with BSO Clients, BSO Brokers, BSO Vendors, advertisers, investors, or business partners. Recruitment Data may be processed outside the UAE as described in Clause 4.8;
12.7 Retention of Recruitment Data: We keep Recruitment Data only for as long as necessary for the Recruitment Purposes, as follows:
12.7.1 Active applications: for as long as your application is being considered;
12.7.2 Unsuccessful or withdrawn applications: for up to 12 (twelve) months after the outcome is communicated to you or you withdraw, so that we can answer queries, ensure a fair process, and deal with related claims, after which we delete or anonymize it;
12.7.3 Talent Pool: if you opt in, for up to 12 (twelve) months from the date of your consent, or until you withdraw your consent if earlier. Before the end of that period we will ask whether you wish to extend it. You may withdraw at any time by contacting us, after which we will delete your Recruitment Data unless Clause 12.7.5 applies;
12.7.4 Saved but unsubmitted applications: applications that you save but do not submit are deleted after 6 (six) months of inactivity;
12.7.5 Legal requirements and claims: we may keep Recruitment Data for longer where necessary to comply with a legal obligation or to establish, exercise, or defend a legal claim, for as long as that need continues;
12.7.6 Successful applicants: if you are hired, relevant Recruitment Data becomes part of your employment record and is handled in accordance with applicable law and BSO’s internal employee data protection arrangements.
12.8 Your Responsibilities as an Applicant: You must ensure that the information and materials you submit are true, accurate, and your own, and that you do not impersonate another person. If you provide details of referees, you confirm that you have informed them and that they agree to be contacted. Please keep your sign-in codes confidential. We may reject an application or remove application materials if we have reason to believe that false or misleading information has been submitted;
12.9 Your Rights: You have the rights described in Clause 9 in relation to Recruitment Data, including the right to access, correct, or request deletion of your application, to withdraw your consent (including from the Talent Pool), and to request human review as described in Clause 12.5. To exercise them, please contact us using the contact information provided in Clause 11.
